Booking Conditions

 

 

Booking Conditions

This is a Vacation Rental agreement as required by the NC Vacation Rental Act 1999. The rights and obligations of the parties to this agreement are defined by law and include unique provisions permitting disbursement of rent prior to tenancy and expedited eviction of tenants. Your signature on this agreement or payment of money or taking possession of the property after receipt of this agreement is evidence of your acceptance of this agreement and your intent to use this property for a vacation rental. A signature of acceptance of the booking conditions is a requirement. The reservation is not confirmed until we have received this signed agreement. I will be responsible for my party and abide by the booking conditions. I have been advised to take out travel and cancellation insurance. I understand I am expected to leave the cabin in a clean and tidy condition and to report any damages. CANCELLATION POLICY To avoid misunderstandings with our guests we would remind you that a reservation constitutes a legal contract. In the event of a cancellation, both parties should endeavor to re-rent the accommodation. For a cancelation more than 60 days before the scheduled arrival date, the payment is fully refundable . For a cancelation with less than 60 days notice, the rental is not refundable. The airbnb cancelation policy overrides this where there is a conflict. When guests have opted for a no refund rate the cancelation policy does not apply. The cancelation policy applies to original booked arrival date and not rescheduled date if any. No refunds whatsoever will be given after check in unless the house is uninhabitable. Holiday Cancellations - A 60-day notice is required for cancellation of reservations within the holidays of December 18 through January 3. For a cancellation with at least 60-days notice, the cancellation fee is 2 night’s rental plus tax. If less than 60 days notice is given, the reservation is not refundable. Early check out is a cancellation and no refunds will be given. Guests are strongly advised to take out cancellation insurance coverage, with cancel for any reason being the preferred coverage. Changes to your reservation are subject to a $75 processing fee. We regret that we are unable to change your reservation within 60 days of the arrival date. Grace Period 24 hours If you cancel within 24 hours of making the reservation there will be no charge This is to enable our guests to fully review the booking contract, cabin location, amenities as the described . After the 24 hours from signing this agreement and making the reservation the above cancellation policy applies. Failure to cancel within 24 hours constitutes acceptance of the booking conditions in their entirety, location of the house and amenities as described. TRIP INSURANCE Asheville Vacation Cabins is not responsible for the weather or other natural disasters and there will be no refunds for these occurrences. Purchasing trip insurance covers you from losses you may incur due to unforeseen circumstances, such as unexpected health issues, death, jury duty, and severe inclement weather. We recommend that you purchase this insurance. From November 1 to March 31, trip insurance is mandatory due to the possibility that inclement weather may inhibit access to our cabins. Please contact your preferred travel insurance provider or www.travelguard.com for more information. We offer cancel for any reason insurance please contact us if you would like more information.  PAYMENT 50% deposit is required at the time of reservation. The balance is due 60 days before arrival. For reservations made within 60 days of the arrival date, the payment must be made in full at the time of reservation. The named person is responsible for the full payment of the cabin rental, even when members of the party are sharing the cost. Asheville Vacation Cabin’s rates are for the whole cabin. Partial refunds will not be given. Asheville vacation cabins Inc uses yapstone payment processor which is the same processor that vrbo uses. This is a secure processor with a secure server system. Airbnb payment policy overrides the payment schedule. Rent is deemed earned on the first day of the reservation. Renters agree that the deposit and rents will be placed in an interest bearing trust account. Any interest shall accrue for the benefit of, and shall be paid to, Asheville Vacation Cabins as it accrues. The trust account is in the name of Asheville Vacation Cabins Inc. at the federally insured Bank of Asheville, located at Charlotte Hwy. Asheville, NC 28803. CHECK IN Check is between 4pm and 6pm, or later by arrangement. Renters are expected to have the driving directions to the cabin with them upon arrival. It is the renter’s responsibility to ensure that all members of the party have the directions to the cabin. Asheville Vacation cabins Inc takes no responsibility for renters who forget their directions or who forget the check in arrangements. SMOKING All of our cabins are strictly non-smoking. Any person found to have smoked in the cabin shall forfeit the $250 security deposit or have the issue reported to airbnb or vrbo and may have the rental terminated with no refunds being given. PETS Sorry, we are unable to accept pets. Any person found to have brought a pet into the cabin shall forfeit the $250 security deposit or have the issue reported to airbnb or vrbo and may have the rental terminated with no refunds being given. CARE OF OUR CABINS All our cabins are in beautiful condition. Please leave it clean and tidy. Please report breakages prior to departure. GRILLING A Grill is provided. If grilling, guests are required to grill at least 15ft away from the house. Grills must be thoroughly cleaned after use. Hot or warm ashes must not be placed in the trash. UTILITIES Normal usage of all utilities is included in the rent. Guests are expected to switch off the heat/cooling systems when going out and when checking out. Please help us save the planet! Complimentary high speed Wi-Fi Internet access is included at all cabins. DAMAGE DEPOSIT For guests booking direct we hold but don’t charge a $250 damage deposit. The hold on the card is released after check out providing there is no damage to the house or contents. If there is accidental damage guests are expected to inform Asheville Vacation Cabins Inc immediately so arrangements can be made for repairs or replacement. For guests booking through 3rd party sites like vrbo or airbnb damages will be reported to those sites for remedy and may affect guest review scores. The housekeeper does a check of the house and contents including towels and bed linens on the day of check out and records the inspection with photographs. GUEST INFORMATION BOOKS Each cabin has a guest information book for your convenience. There is a lot of valuable information in each book and we encourage each guest to review its contents upon arrival and expect guests to the follow the guidelines set forth. LIABILTIES Renter agrees to indemnify and hold harmless Asheville Vacation Cabins Inc from and against any liability for personal injury, illness or property damage sustained by any person (including guests of renter) as a result of any cause, unless caused by the negligent or willful act of Asheville Vacation Cabins or their failure to comply with the Vacation Rental Act. The use of illegal substances and illegal activities is strictly prohibited at our cabins. It is the policy of Asheville Vacation Cabins to report such incidents to the police. Guests are reminded to make sure they take all their personal property with them upon check out. Asheville Vacation Cabins Inc takes no responsibility for left items. At the guest’s request, found items can be shipped by normal surface mail. There will be a minimum $50 handling fee plus the cost of postage and packaging. SECURITY For security reasons Asheville Vacation cabins Inc has installed security video cameras at the house. This camera films the parking area and cars arriving at the property By signing this agreement guests understand that the car parking area is filmed for security reasons. HOUSEKEEPING OR OTHER ISSUES We strive to keep our cabins in perfect condition and do upgrade accommodations on a regular basis. If there is anything that is a concern please notify us immediately, so we can resolve any problems as soon as possible. Any housekeeping issues should be reported within 24 hours of arrival. Our goal is for our guests to have a very enjoyable vacation and to return to stay with us again, as many guests do. NOISE AND NUISANCE Asheville Vacation Cabins Inc has a strict No Partying rule.. Minimum rental age is 25. Guests are not permitted to invite “visitors” over and beyond the reserved party unless given consent in writing by Asheville Vacation Cabins Inc. Any guests who causes a nuisance or unreasonable amount of noise or otherwise disturbs neighbors may have their rental terminated with no refund. Illegal activities are strictly prohibited and Asheville Vacation Cabins will report such incidents to the police. It is NOT permitted to use the hot tub before 7am or after 10pm . TRESPASSING ON NEIGHBORS PROPERTY RE SASHAS CABIN Fairview Forest is a private residential community. Please respect neighbors rights to privacy. It is a condition of booking Sasha’s cabin that guests do not either intentionally or unintentionally trespass on neighbors’ properties. The southern boundary of the property of Sasha’s is clearly marked with a tree tag. Please also review the survey in the guest information book. All the seven acres is to the west of the road and is in front of the house. If a guest trespasses on a neighbors’ property they may have their rental terminated immediately with no refund. MAINTENANCE & CABIN USE Asheville Vacation Cabins, in accordance with the NC Vacation Rental Act Article 5, seeks to provide you with a rental cabin that is well maintained and in good working order. We do however expect tenants to perform basic functions (i.e. changing light bulbs, plunging a toilet, following written instructions for TV, hot tub and woodstove operation and the like). Guests are prohibited from tampering with smoke & fire alarms, electrical, heating and cooling systems. Minor disruption of any utilities including, but not limited to, power outages, water outages, etc. are beyond our control and no refund or rent reduction will be given. Please report inoperative equipment to us and we will make every effort to have repairs done as quickly as possible during reasonable hours. HOT TUB USE: RELEASE & WAIVER OF LIABILITY AND INDEMNITY AGREEMENT Guests use the hot tub entirely at their own risk. The renter or any person of the renter’s party should not use the tub for more than 15 minutes at a time. Children under the age of 6 years are not permitted to use the tub. Guests are not permitted to use the hot tub after 10pm or before 7am, so as not to cause a nuisance to neighbors. Guests doing so may have their rental terminated. Use of the hot tub carries risks that may result in serious injury or death and unsupervised use by children and minors is prohibited. Elderly persons, pregnant ladies, infants and anyone subject to heart disease, diabetes, low or high blood pressure, strokes, epilepsy, allergies or similar conditions should not enter a hot tub without first consulting a physician. it is prohibited to use the hot tub whilst wearing contact lenses. It is prohibited to use the hot tub while under the influence of alcohol or medication. If you are taking medication of any kind or being treated for any illness, consult your physician prior to using the hot tub. For your safety, the hot tub should be kept at a temperature never to be above 104 degrees. An adult must supervise children under age 15 at all times. The undersigned hereby assumes full responsibility for risk of bodily injury, allergic reactions, infections or any other illnesses or ailments and death or property damage due to the use of the hot tub. The responsibility is assumed in respect of himself/herself and all guests, children and family whom are permitted to use the tub by the tenant. The undersigned further expressly agrees that the foregoing release waiver and indemnity agreement is intended to be as broad and inclusive as permitted by law and that if any provision is held invalid it is agreed that the balance shall not withstanding continue in full legal force and effect. Any dispute, controversy or claim arising out of or related to this agreement or the interpretation of this agreement shall be settled by arbitration in accordance with the rules of the American Arbitration Association. THE UNDERSIGNED HAS READ, UNDERSTANDS THE RISKS AND VOLUNTARILY SIGNS THE RELEASE AND WAIVER OF LIABAILITY AND INDEMNITY AGREEMENT and further agrees that no oral representation, statements or inducements apart from the foregoing written agreement have been made. Specific to Sasha's cabin Sasha's Cabin is in a private community. It is a condition of reserving Sasha's cabin that the community rules & regulations are adhered to.The rules are designed to ensure residents & guests alike are able to enjoy the peace and tranquility of this beautiful mountain. Trespassing on neighboring private property is strictly prohibited. Outdoor burning is prohibited due to the risk of forest fires. Rules of Fairview Forest ( Rental Standards) 1.Outdoor fires, including bonfires, campfires, fire circles and chimineas are prohibited. 2. Fireworks of any kind are prohibited. 3.Discharging of firearms is prohibited 4. Guests shall not display signs, balloons, etc. at the house or anywhere in the community. 5. Guests shall not park on any portion of a road. Parking should be on the driveway of the house. (There is plenty of room for parking at Sashas cabin) 6. Guests shall use the cul-de-sacs at the end of the side roads to turn around. No turning in any driveway.7 3 night minimum rental; The Rental Standards may also be reviewed in the Welcome book. I agree to adhere to the rental standards of Fairview Forest Community I confirm that I have read and accept the booking conditions of Asheville Vacation Cabins. By signing this agreement I understand I may receive a newsletter from Asheville Vacation Cabins Inc offering discounts and late deal special offers. I understand I may opt out of the emails at any time. © Asheville Vacation Cabins Inc 828 747 3655